Hello. Is it me you’re looking for? We hope you find the answers you are looking for below.
If you need more assistance head to our Contact Us page and drop us a note.
If you would like to receive SMS alerts for any changes to schedule, delays or cancellations, email us at firstname.lastname@example.org with your full name and mobile number.
How do I purchase tickets?
Is there a cafe on board the ferry?
How does seating work?
Can we take wheelchairs or motorised scooters on board?
We can facilitate wheelchairs and motorised mobility scooters on board the ferry. We accept companion card and we look forward to having you on board.
What options are there for getting around The Bellarine once we disembark in Portarlington?
Our Tours and Transport page is the best place to check all of that information out. Some offer set tours, while others can tailor something to suit your needs. There are options for buses, cars, bikes and more.
Have a super time!
Where are the nearest public transport options at Docklands?
What are Parking options are either end?
In Portarlington there is ample all day parking within close proximity to the Portarlington Pier where we depart. This parking is all free. For commuters wanting to park all day we recommend parking in Hendersons Reserve just in front of the bowls club. For parking around Docklands we recommend taking a look at this website for the options in that area. You simply enter what date and times you are looking for parking and it will recommend the best options.
Pre-purchased Marvel Stadium (formerly Etihad) parking tickets are available when booking ferry tickets online.
$20 each. Valid for maximum 3 days parking.
• You MUST pre-purchase this validated parking ticket when booking a ferry ticket with us (ONLINE ONLY).
• Enter Marvel Stadium (formerly Etihad) and collect the parking ticket issued. Do not enter your credit card at this stage.
• Once onboard the ferry, head to the café and swap your ticket with our pre-purchased validated ticket.
• Use that pre-purchased validated ticket to exit Marvel Stadium. You will not have the pay anything upon exiting.
• Port Phillip Ferries takes no responsibility for lost pre-paid tickets.
• Full fees will be charged if ticket is not presented at Marvel Stadium. Valid for maximum 3 days parking.
NO PARKING AVAILABLE on the following dates due to events in the stadium:
23 Feb, 15 March, 22 + 24 August, 22 + 24 November 2019
Can I take a bicycle on board – is there any extra charge?
We do not currently charge for bicycles to come on board. We can accept a limited number of bicycles. The maximum capacity is 20 bicycles. You must indicate the number of bicycles via the booking page. You must arrive 20 minutes prior to departure to allow time to load the bicycles.
Can I take luggage on board?
Can I send unaccompanied freight or luggage on the ferry to be collected at the other end?
No, sorry. Port Phillip Ferries does not accept the transit of unaccompanied items on the ferry, including bags, luggage or other freight.
What's the age limit for Children travelling alone?
board the Ferry or within the Ferry Docking Area. Children 13 years and above can travel on their own
Can I take my pet on board?
What happens in the event that the ferry service has been delayed or cancelled?
Any decision to cancel or delay the scheduled ferry service may be as a result of adverse weather conditions and/or technical failures. Any decision to cancel a service will be made to ensure the safety of our passengers, crew and the vessel and the likely impact on passenger comfort.
Customers will be advised as soon as any decisions are made to adjust the schedule via our Facebook, Instagram and Twitter channels. We will also have alerts on our website. If you would like to receive SMS alerts direct to your mobile phone, please email us at email@example.com with your full name and mobile number.
What's the procedure for Lost Property?
If you think you have lost property on the ferry, please call customer care on 03 9514 8959 to log your item. Please provide your name, lost item and date of item lost. This information will be sent through to the operations team. The operations team will then be in touch to advise if that item was located. If located, the items will be held at our office in Docklands. Any unclaimed items will be donated to charity or disposed of responsibly after 60 days.