Hello. Is it me you’re looking for? We hope you find the answers you are looking for below.
If you need more assistance head to our Contact Us page and drop us a note.
If you would like to receive SMS alerts for any changes to schedule, delays or cancellations, send us your full name and mobile number via the Contact Us page. We will also always post updates on our Timetable page if there are changes to schedule.
How do I purchase tickets?
Is there a cafe on board the ferry?
How does seating work?
Can we take wheelchairs or motorised scooters on board?
What options are there for getting around The Bellarine once we disembark in Portarlington?
Our Tours and Transport page is the best place to check all of that information out. Some offer set tours, while others can tailor something to suit your needs. There are options for buses, cars, bikes and more.
Have a super time!
Where are the nearest public transport options at Docklands?
Where can I park at either end of the journey?
Can I take a bicycle on board – is there any extra charge?
Can I take luggage on board?
Can I take my pet on board?
What happens in the event that the ferry service has been delayed or cancelled?
Customers will be advised as soon as any decisions are made to adjust the schedule via our Facebook, Instagram and Twitter channels. We will also have alerts on our website. if you would like to receive SMS alerts direct to your mobile phone, please email us at firstname.lastname@example.org with your full name and mobile number.
If you think you have lost property on the ferry, please call customer care on 9514 8959 to log your item. Please provide your name, lost item and date of item lost. This information will be sent through to the operations team. The operations team will then be in touch to advise if that item was located. If located, the items will be held at our office in Docklands. Any unclaimed items will be donated to charity or disposed of responsibly after 60 days.