Frequently Asked Questions
Hello. Is it me you’re looking for? We hope you find the answers you are looking for below.
If you need more assistance head to our Contact Us page and drop us a note.
If you would like to receive SMS alerts for any changes to schedule, delays or cancellations, email us at firstname.lastname@example.org with your full name and mobile number.
How do I purchase tickets?
We recommend buying your tickets on line to ensure you don’t miss out on a seat. This is particularly important for weekends, public holidays or school holidays. You can buy tickets on land at the Portarlington Post Office or at the cafe near our Docklands port, within their opening hours. We do currently sell tickets on board if you were unable to purchase them otherwise, but it is at your own risk if the vessel is already full. When you buy a ticket you do not have to print it. We can scan it from your electronic device if you can access the email confirmation.
How does seating work?
When you book a ticket on line you are guaranteed a seat. You are not allocated a seat so you can chose where you want to be seated once you board. There are seats on the lower deck, and upper deck which are accessed by stairs. The Bellarine Express, which is currently in service, also boasts 2 outsides decks where passengers can sit outside for the fresh air or happy snaps.
Can I take a bicycle on board – is there any extra charge?
We do not currently charge for bicycles to come on board. We can accept a limited number of bicycles. The maximum capacity is 20 bicycles. You must indicate the number of bicycles via the booking page. You must arrive 20 minutes prior to departure to allow time to load the bicycles.
What's the age limit for Children travelling alone?
All children 12 years of age or under must be accompanied by a parent or guardian while on
board the Ferry or within the Ferry Docking Area. Children 13 years and above can travel on their own
What happens in the event that the ferry service has been delayed or cancelled?
Any decision to cancel or delay the scheduled ferry service may be as a result of adverse weather conditions and/or technical failures. Any decision to cancel a service will be made to ensure the safety of our passengers, crew and the vessel and the likely impact on passenger comfort.
Customers will be advised as soon as any decisions are made to adjust the schedule via our Facebook, Instagram and Twitter channels. We will also have alerts on our website. If you would like to receive SMS alerts direct to your mobile phone, please email us at email@example.com with your full name and mobile number.
Can I use my Myki on the vessel?
This ferry is a privately owned and operated business and it is not currently linked to the public transport system.
Do you sell gift vouchers?
Thanks for thinking our ferry ride would be a great gift for someone. We do not currently have the facility to sell gift vouchers. This may be something we have available in the future. You can buy a ticket on line and add notes in the comments section if you are buying the ticket for someone else.
Can I take my pet on board?
Guide dogs and assistance pets are welcome on board the vessel. No other pets or animals are permitted on board in any circumstance. Our vessel does not have the space or facilities to cater for pets and the decision is made for the comfort of the pets and other passengers. Thanks for your understanding.
Is there a cafe on board the ferry?
Yes. Yes. Yes. Ok so we are a little excited as our on board cafe has opened, February 2018. You can get your coffee fix on board plus cold drinks and sweet and savoury food items. In more exciting news, as of April 2018, our cafe is now licensed. Enjoy!
Are there toilets on board?
We have 4 toilets on board, 2 inside and 2 outside, all on the lower deck. We do have bathrooms that meet accessibility needs
What's the procedure for Lost Property?
If you believe you have lost property on the ferry, please email us the following details to log your item: Full Name, Lost item, Date of item lost, Phone number.
The operations team will then be in touch, only if that item was located. These emails will be monitored within business hours of Mon – Fri, 9 -5pm. If item is located, it will be held at our office in Docklands for collection. Any unclaimed items will be donated to charity or disposed of responsibly after 60 days.
Can we take wheelchairs or motorised mobility scooters on board?
We can facilitate wheelchairs and motorised mobility scooters on board the ferry. We accept companion card and we look forward to having you on board.
Parking and Transport
What options are there for getting around The Bellarine once we disembark in Portarlington?
Where are the nearest public transport options at Docklands?
We dock extremely close to the Free CBD tram network and are only a short walk away from Southern Cross Station. Find more information on our location and access to transport here.
What are Parking options are either end?
In Portarlington there is ample all day parking within close proximity to the Portarlington Pier where we depart. This parking is all free. For commuters wanting to park all day we recommend parking in Hendersons Reserve just in front of the bowls club. For parking around Docklands we recommend taking a look at this website for the options in that area. You simply enter what date and times you are looking for parking and it will recommend the best options.
Luggage and Storage
Can I take luggage on board?
We do have luggage racks where you can leave your luggage for the duration of the journey.
You cannot leave your luggage on the vessel if you are existing the ferry. We do not have any luggage storage or holding space at either of our docks.
Can I send unaccompanied freight or luggage on the ferry to be collected at the other end?
No, sorry. Port Phillip Ferries does not accept the transit of unaccompanied items on the ferry, including bags, luggage or other freight.