Frequently Asked Questions
Hello. Is it me your looking for? We hope you find the answers you are looking for below.
If you need more assistance head to our Contact Us page and drop us a note.
If you would like to receive SMS alerts for any changes to schedule, delays or cancellations, send us your full name and mobile number via the Contact Us page. We will also always post updates on our Timetable page if there are changes to schedule.
How do I purchase tickets?
We recommend buying your tickets on line to ensure you don’t miss out on a seat. This is particularly important for weekends, public holidays or school holidays. You can buy tickets on land at the Portarlington Post Office or at the cafe near our Docklands port, within their opening hours. We do currently sell tickets on board if you were unable to purchase them otherwise, but it is at your own risk if the vessel is already full. When you buy a ticket you do not have to print it. We can scan it from your electronic device if you can access the email confirmation.
Is there a cafe on board the ferry?
Yes. Yes. Yes. Ok so we are a little excited as our on board cafe has opened, February 2018. You can get your coffee fix on board plus cold drinks and sweet and savoury food items. In more exciting news, as of April 2018, our cafe is now licensed. Enjoy!
How does seating work?
When you book a ticket on line you are guaranteed a seat. You are not allocated a seat so you can chose where you want to be seated once you board. There are seats on the lower deck, and upper deck which are accessed by stairs. The Bellarine Express, which is currently in service, also boasts 2 outsides decks where passengers can sit outside for the fresh air or happy snaps.
Can we take wheelchairs or motorised scooters on board?
We can facilitate wheelchairs and motorised scoorters on board the ferry. We accept companion card and we look forward to having you on board.
What options are there for getting around The Bellarine once we disembark in Portarlington?
There is a great variety of winery tours, scenic tours or tailored transport options for getting around the Bellarine Peninsula.
Our Tours and Transport page is the best place to check all of that information out. Some offer set tours, while others can tailor something to suit your needs. There are options for buses, cars, bikes and more.
Have a super time!
Where are the nearest public transport options at Docklands?
We dock extremely close to the Free CBD tram network and are only a short walk away from Southern Cross Station. Find more information on our location and access to transport here.
Where can I park at either end of the journey?
In Portarlington there is ample all day parking within close proximity to the Portarlington Pier where we depart. This parking is all free. For commuters wanting to park all day we recommend parking in Hendersons Reserve just in front of the bowls club. For parking around Docklands we recommend taking a look at this website for the options in that area. You simply enter what date and times you are looking for parking and it will recommend the best options.
Can I take a bicycle on board – is there any extra charge?
We do not currently charge for bicycles to come on board. We can accept a limited number of bicycles. The maximum capacity is 15 bicycles. You must indicate the number of bicycles via the booking page. You must arrive 20 minutes prior to departure to allow time to load the bicycles.
Can I take luggage on board?
We do have luggage racks where you can leave your luggage for the duration of the journey.
Can I take my pet on board?
Guide dogs and assistance pets are welcome on board the vessel. No other pets or animals are permitted on board in any circumstance. Our vessel does not have the space or facilities to cater for pets and the decision is made for the comfort of the pets and other passengers. Thanks for your understanding.
What happens in the event that the ferry service has been delayed or cancelled?
Any decision to cancel or delay the scheduled ferry service may be as a result of adverse weather conditions and/or technical failures. Any decision to cancel a service will be made to ensure the safety of our passengers, crew and the vessel and the likely impact on passenger comfort.
Customers will be advised as soon as any decisions are made to adjust the schedule via our Facebook, Instagram and Twitter channels. We will also have alerts on our website. if you would like to receive SMS alerts direct to your mobile phone, please email us at firstname.lastname@example.org with your full name and mobile number.
If you think you have lost property on the ferry, please call customer care on 9514 8959 to log your item. Please provide your name, lost item and date of item lost. This information will be sent through to the operations team. The operations team will then be in touch to advise if that item was located. If located, the items will be held at our office in Docklands.
Do you sell gift vouchers?
Thanks for thinking our ferry ride would be a great gift for someone. We do not currently have the facility to sell gift vouchers. This may be something we have available in the future. You can buy a ticket on line and add notes in the comments section if you are buying the ticket for someone else.
Can I use my Myki on the vessel?
This ferry is a privately owned and operated business and it is not currently linked to the public transport system.
Are there toilets on board?
We have 4 toilets on board, 2 inside and 2 outside, all on the lower deck. We do have bathrooms that meet accessibility needs