Temporary Fuel Levy
From 4:00 pm Friday 4 September 2026, an 8% temporary fuel levy will apply to standard Port Phillip Ferries ticket purchases. With fuel prices continuing to rise and government fuel support being removed, our operating costs have increased significantly. We’ve absorbed these additional costs for as long as we can, however the ongoing increase means we now need to introduce this temporary levy to help offset a portion of the additional cost of operating our services. The good news for PortPlus Members is that the 8% fuel levy does not apply to PortPlus Membership passes, making membership an even better-value way to travel regularly and save. Click here to learn more >>
General service disruptions
In the unlikely event of a schedule change or service cancellation to an existing booking, passengers will be notified via phone, email and/or SMS alert.
When booking please ensure your email is correct, as your ferry ticket and notifications will be sent there. Your email won’t be used for marketing unless you opt in.
Send an Email
If you can’t find what you are looking for email our team on info@portphillipferries.com.au.
Or Call
We have a Customer Service team member located at the Melbourne Ferry Terminal each weekday and on weekend mornings to assist with enquiries.
They will also be answering as many phone calls as possible, but as they may be assisting customers in person, there may be a delay in responding.
If we’re unable to take your call, please leave a message and we’ll get back to you as soon as we can.
📞 (03) 9514 8959