Coronavirus Update | Ferry Service Announcement

To our loyal ferry friends and supporters,

Based on government advice and the safety of our community, we have regrettably suspended ALL ferry services between Portarlington, Geelong and Docklands (effective Monday 30 March 2020). For our new and growing business, this was an incredibly hard decision to make.

Port Phillip Ferries love creating connections between people and places and building new relationships each and every day. We are so proud to provide ferry travel that offers a safe and reliable transport option for many Victorians and visitors to our state.

To our very loyal regular commuters, our team will miss your smiling faces, your genuine warmth with our staff, and we cannot wait to see you again on the back deck enjoying each other’s company.

We acknowledge our incredible partners, who have supported us in providing this world-class ferry service. Most of our partner businesses are also hurting financially and we send our thoughts and concerns to them and their employees.

To all; be safe, be kind and when the time is right, Port Phillip Ferries will be back to continue what we started.

Kind regards

Port Phillip Ferries Management Team

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So what does this mean for our customers?

Pre-Booked Tickets:
All passengers with pre-purchased tickets up until 30 June 2020 have been contacted with their ticketing options. Anyone with tickets after 30 June 2020 will remain as is for now, or until further advised.

Pre-Purchased Packages:
If you have booked and paid for one of our Packages and Experiences, we ask that you contact the business directly, with whom you have booked and paid for that package. Many of our package partners are providing credit to be able to re-visit again for a date in the future.

Multi-Pass Holders:
All pre-purchased Multi Passes will remain valid, with no expiry date. You will be able to continue redeeming your remaining Multi Passes once services resume. We’ve sent you an update with the number of your remaining redemptions to be used. Please give us a’hoy if you’d like this resent.

Geelong Early Bird Tickets:
All Geelong Early Bird Tickets have been extended until 31 December 2020.
We’ve sent you an email with an update, but feel free to send us an email if you’d like this resent.

Gift Vouchers:
Our gift vouchers are valid for 3 years. You will be able to continue to redeem all vouchers once our services resume.

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Contacting Us

The best way to contact us is via email on info@portphillipferries.com.au
or via phone on 9514 8959 between 9am – 2pm Monday to Friday.

Please note that our office in Docklands is not currently manned.

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Keep Up to Date on COVID-19:

The latest and most up to date information on COVID-19 can be found at the Department of Health and Human Services (DHHS). This information is updated daily and is the best source of Government information as it comes to hand.

Head to: www.dhhs.vic.gov.au/coronavirus 

 

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