If you need more assistance head to our Contact Us page and drop us a note.
If you would like to receive SMS alerts for any changes to schedule, delays or cancellations, send us your full name and mobile number via the Contact Us page. We will also always post updates on our Timetable page if there are changes to schedule.
How do I purchase tickets?
Is there a cafe on board the ferry?
Yes. Yes. Yes. Ok so we are a little excited as our on board cafe has opened, February 2018. You can get your coffee fix on board plus cold drinks and sweet and savoury food items. In more exciting news, as of April 2018, our cafe is now licensed. Enjoy!
How does seating work?
Can we take wheelchairs or motorised scooters on board?
We can facilitate wheelchairs and motorised scoorters on board the ferry. We accept companion card and we look forward to having you on board.
What options are there for getting around The Bellarine once we disembark in Portarlington?
Our Tours and Transport page is the best place to check all of that information out. Some offer set tours, while others can tailor something to suit your needs. There are options for buses, cars, bikes and more.
Have a super time!
Where are the nearest public transport options at Docklands?
Where can I park at either end of the journey?
Can I take a bicycle on board – is there any extra charge?
Can I take luggage on board?
Can I take my pet on board?
Guide dogs and assistance pets are permitted on board the vessel. No other pets or animals are permitted on lead or in a cage. We simply do not have the space or facilities to cater for pets.
What happens in the event that the ferry service has been delayed or cancelled?
Any decision to cancel or delay the scheduled ferry service may be as a result of adverse weather conditions and/or technical failures. Any decision to cancel a service will be made to ensure the safety of our passengers, crew and the vessel and the likely impact on passenger comfort.
Customers will be advised as soon as any decisions are made to adjust the schedule via our Facebook, Instagram and Twitter channels. We will also have alerts on our website. if you would like to receive SMS alerts direct to your mobile phone, please email us at email@example.com with your full name and mobile number.